FAQs

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In December 2016, we opened a beta test for the standard BLE profile in real time to other apps and some watches. The New Pod is already real-time capable; all you will need is updated firmware.

Current real time metrics are cadence, stride length, pace, distance and duration. However, not all apps or watches will show all available metrics.

If you’d like to beta test the standard Bluetooth profile in real time, send us a note and your MilestonePod App user email to us here.

The minimum requirements for compatibility: BLE sensor and the ability to display the standard BLE profile.  Some examples are Map My Run, Zwift Run, Polar and Suunto watches.

To read more, including a list of compatible devices, see our real time beta blog.

Spoiler alert! Stay tuned for the ability to get all 13 Pod metrics in real time to your MilestonePod App! Coming in 2017!

Yes, the V2 Pod (released July 2015) is no longer sold but will work great with the newest App (released August 2016). You will also be able to use the new App feature of exporting your Run Log to Excel. All you need to do is update your App and keep on running! No data or run history will be lost. For any other MilestonePod V2 questions, please send us a support email.

Yes. The only way to see all your performance data and gait metrics is to sync to the MilestonePod App. The App is free on the Google Play Store for Android and the iTunes App Store for iOS.

 

Step 1: Download the free MilestonePod App.

Step 2: Turn on Bluetooth.

Step 3: Register using email (or Facebook). Answer the questions.

Step 4: On the Dashboard Menu, choose ADD A POD. Choose your Pod on the list, matching the last two characters of your Pod serial # found on the bottom of your box and inside your battery cap. So if your code was D0:11:11:A0:11:A1, you look for “A1.”Note: character range is 0-9 and A-F.

Step 5: Tap the window in the pop-up and enter the last two characters of your Pod serial #. Hit SAVE.

Step 6: Enter your shoe information.

Step 7: Head out the door! Keep in mind: although no lights will appear on your Pod, it is on and tracking your workout.

 

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When you sync, our custom algorithms crunch the metrics collected by the Pod and take into account your height, weight and shoe model. Height, weight and shoe type are needed to calculate things like rate of impact and stride length, for example. The more profile information you input, the more accurate your data will be.

We take great care to ensure our shoe database is up-to-date. However, if we missed yours, please send us a note and we will add your shoe quickly: support@milestonepod.com.

Once you input your shoe information, be sure to tap the shoe picture on your Dashboard. You will see your model’s weight, drop and recommended life mileage. While there, be sure to rate your shoe!

 

The MilestonePod App requires iOS 8 or newer, Android 4.3 (Jellybean) or newer, and Bluetooth 4.0 or newer.

The App will work on a phone or a tablet. For a full list of devices that can be used with the MilestonePod App, please see supported devices.

 

Nope! You can run free. Leave your phone at home and sync afterwards.

Step 1: After your run, open the MilestonePod App on your device.

Step 2: Ensure your Bluetooth is turned on.

Step 3: Ensure your Pod is awake (gently tap or shake until you see the LED light flash).

Step 4: Make sure the Pod you want to sync is showing on your Dashboard. If you have more than one Pod, swipe the TOP 1/3 of your screen left or right to find the right Pod. Tap the orange TAP TO SYNC icon located at the top left of your Dashboard screen.

Step 5: Your data will sync in a few seconds. Enjoy!

 

 

Your phone must be connected to the Internet, Wi-Fi, 4G, or however you “connect” in order to sync.

The Pod can hold up to 20 hours of data between syncs. However, we recommend syncing after every run or walk. It only takes a few seconds. If you forget and there is data waiting on your Pod, you will get a notification reminder.

 

Technically, yes. However, make sure you are using one log-in to save all the information for that specific Pod.  You can always delete the Pod from one device and sync it to another. No run history will be lost.

 

Yes. There is no limit to how many Pods can be synced to one MilestonePod App. To view your different Pods, swipe the TOP 1/3 of your Dashboard screen right or left.

Be sure the correct Pod/shoe is displayed on the Dashboard before you sync.

To add a second (or third or fourth…) Pod to your App, open the menu and choose ADD A POD. Then follow the same steps from when you synced your first Pod.

The range is roughly 30 feet, so there is no need to hold your phone to your shoes.

When you sync, you will get a quick alert icon to show you how your battery life is doing. Here are the general standards:

GREEN “FULL” 100%-60%

YELLOW “OK” 59%-30%

RED “LOW” 29% or less

 

Probably. Most runners need to calibrate the distance on their first or second run with a new Pod (or a new Firmware upgrade).

Out of the box, the distance calculation is typically 93% accurate or better.  After your first run or walk of a known distance, hit “Tap to Calibrate” on the Run Detail page (top left, under the distance). This will push an updated algorithm to your Pod based on your personal gait. On your next run, the accuracy will increase.

 

Shoe manufacturers do not publish “retirement” ages for each shoe and to date, there is no comprehensive database of this information.  Thus, we worked with experienced retailers and runners to offer the best guidelines available, based on type of shoe and shoe weight.

Retirement mileage will differ for each individual based on numerous factors like weight, running/walking style, running/walking surface, shoe care (alternating with second pair) and more.  Your specific retirement mileage MAY DIFFER from the mileage noted in our App. An important metric to watch as your shoes age is Rate of Impact. As the foam breaks down, your rate of impact increases, which can be a risk for injury. For a case study, check out this BLOG.

We do not offer a desktop version of the App at the moment. However, we do offer the ability to download single runs or an entire Run Log to Excel, delivered to your email inbox in seconds.

For advanced users, we also offer minute by minute data –  just reply to the export email to make the request and from then on, minute by minute will be included every time you export.

Here is how to export:

Data Export

 

The retailer where you bought your Pod and shoe may offer incentives, rewards or advice based on your shoe usage.  The retailer cannot actually see your name or specific metrics.

For example, a retailer might create a discount offer for new shoes when runners reach 80% of recommended shoe life. Or, a retailer might create an announcement when the new model of your shoe is about to be released.  Or, they might send a coaching tip to all runners with a low cadence. The goal is for retailers to create “personal” offers that really matter to you, instead of blanket offers or tips that are the same for everyone.

The Pod does not use GPS, so neither our company nor the retailer knows anything about your specific location.  Your information is a lot more private than most mobile apps.

Milestone Sports does not use any individuals’ run or walk data for any reason.  We do aggregate data to better understand how people really run and how shoes really perform. The better understanding that running retailers and brands have, the better runner experiences and products will be.

Another area we hope to study is how gait and shoes affect injury. We all want to keep running, and solid data will help us all perform better and stay healthy.

 

Almost! You must sync with the MilestonePod App BEFORE your first run or walk, to ensure the correct date and time.

The Pod is about 94% accurate right out of the box. Like any tracking device, it may need calibrated one or two times. After proper calibration (see graphic, below), you should expect 97% accurate or better. Calibration pushes a personalized algorithm to your Pod, based on your specific gait.

Here is how to calibrate:

Calibrate Distance

The battery is a standard CR 2032 watch battery (Lithium 3v) that is easy to find at your local supermarket, pharmacy, hardware store or gas station. It sells for about $3.00.

Important! After installing a new battery, you must sync your Pod to the MilestonePod App before your next run, in order to reset to the correct date and time.

MAKE IT CLICK! Slide the holder under a lace cross on either shoe 3/4 of the way down toward your toe. Twist Pod clockwise firmly onto the holder until you hear an audible “CLICK.” This is very important! Your Pod can fall off if not secured to the holder properly.

Placing the Pod about 3/4 of the way down towards your toe provides the most accurate tracking. Specifically, if your shoe has a drop of 8mm or above, use the second lace cross from your toe. If your shoe has a drop below 8mm, use the third lace cross from your toe.

Yes. Placing the Pod 3/4 of the way down towards your toe provides the most accurate tracking. Specifically, if your shoe has a drop of 8mm or above, use the second lace cross from your toe. If your shoe has a drop below 8mm, use the third lace cross from your toe.

 

The Pod can face either direction, with the “M” logo facing you or away from you.

That’s up to you! The Pod will work the same on either shoe.

Technically, yes, the MilestonePod will work if swapped between shoes.

However, we strongly suggest you have a different Pod on each pair of shoes you run or walk in. The Pod is designed (and priced!) to live on one pair of shoes. Here is why:

  • Accuracy – you run differently in different shoes
  • Odometer feature – so you know exactly how many miles are on each pair of shoes
  • Calibration protection – when you calibrate, the value is for your gait cycle for that specific shoe; gait cycle often differs between shoe types

There is no limit to how many Pods one MilestonePod App can support. When it’s time to replace your shoes, you simply reset the Pod and move it to the new pair. No running data will be lost!

Step 1: Twist counter clockwise to release the Pod from the holder.

Step 2: With a coin, unscrew the battery cap counter clockwise and remove.

Step 3: Place the battery “+” side up (facing you). It will fit loosely.

Step 4: With a coin, replace the battery cap by turning clockwise. Important! Make sure the battery cap is closed firmly and is flat. This will ensure a consistent connection.

Step 5: Gently tap the Pod. You should see the LED flash on, confirming you’ve successfully installed the battery!

Step 6: After installing a new battery, you must sync your Pod to the MilestonePod App before your next run, in order to reset to the correct date and time.

Every time you sync, you will get a quick alert icon to show you how your battery life is doing. Here are the general standards:

GREEN “FULL” 100%-60%

YELLOW “OK” 59%-30%

RED “LOW” 29% or less

In December 2016, we opened a beta test for the standard BLE profile in real time to other apps and some watches. The New Pod is already real-time capable; all you will need is updated firmware.

Current real time metrics are cadence, stride length, pace, distance and duration. However, not all apps or watches will show all available metrics.

If you’d like to beta test the standard Bluetooth profile in real time, send us a note and your MilestonePod App user email to us here.

The minimum requirements for compatibility: BLE sensor and the ability to display the standard BLE profile.  Some examples are Map My Run, Zwift Run, Polar and Suunto watches.

To read more, including a list of compatible devices, see our real time beta blog.

Spoiler alert! Stay tuned for the ability to get all 13 Pod metrics in real time to your MilestonePod App! Coming in 2017!

Milestone Sports currently has two working and supported versions of the Pod on the market:

  • The V2 MilestonePod and App – released July 2015
  • The New MilestonePod and App – released August 2016

 

The New Pod’s design and feature upgrades gives users a more refined experience, such as easier set-up (no more un-lacing!), faster syncing and a longer battery life. Both Pod versions collect the same metrics and use the same battery.

Though no longer produced, the V2 Pods are still being used around the world by thousands of runners every day, and it works great with the newest App. V2 users can enjoy many of the new App features. See below for a chart comparing the two versions.

compare chart jpg

Yes, the V2 Pod (released July 2015) is no longer sold but will work great with the newest App (released August 2016). You will also be able to use the new App feature of exporting your Run Log to Excel. All you need to do is update your App and keep on running! No data or run history will be lost. For any other MilestonePod V2 questions, please send us a support email.

Nope!  The MilestonePod only weighs 13 grams (which is like 18 paper clips).  You won’t even notice it’s there.

Absolutely.  Walkers need to replace shoes at the proper time, too. In fact, if you leave your shoes on after an exercise walk and walk around the house or anywhere else, we’ll track those miles towards the life of your shoe.

 

Almost! You must sync with the MilestonePod App BEFORE your first run or walk, to ensure the correct date and time.

The Pod is about 94% accurate right out of the box. Like any tracking device, it may need calibrated one or two times. After proper calibration (see graphic, below), you should expect 97% accurate or better. Calibration pushes a personalized algorithm to your Pod, based on your specific gait.

Here is how to calibrate:

Calibrate Distance

Your Shoe life Odometer (mileage or kilometers) is always available on your App’s Dashboard, top center. Also, be sure to check out your little Dashboard runner…notice anything about his/her location along the trail?

For V2 Pod users, you can also see the current mileage on the Pod window.

Note: Pod LED correlates to shoe life, not battery life. Are you seeing Red? Time for new shoes!

The Pod’s Shoe Odometer feature means you will know exactly when to replace your shoes, before risking injury. To read more about why shoe life matters, check out this blog by our Dr. Steve and Pod user Yosh.

Shoe Odometer

See #3 and #4 below! 

POD START-STOP-PAUSE PARAMETERS

1) A “Session” starts when your cadence is 100 spm or more, for 6 minutes or more.

2) The Pod sees pauses and erases them. A “Pause” is a drop under 100 spm for less than 30 minutes. If a pause is longer than 30 minutes, the session will end.

3) A session is considered a “Run” when your cadence averages above 140 spm.

4) A session is considered a “Walk” is when your cadence averages above 100 spm and below 140 spm.

5) If a session is at least 60% “Running” (over 140 spm), the Pod will trim walks from the beginning and end of the session (i.e. warm-ups or cool-downs).

6) The Pod counts all walking and running within a session, as long as your cadence is above 100 spm.

7) The Pod counts every step towards the shoe life total (odometer feature) even if it’s not part of a Session.

 

We use high-accuracy sensors and an accelerometer to measure the position of the foot 200 times a second.  These measurements, combined with a deep understanding of run/walk biomechanics, enables us to build sophisticated algorithms around our measurements. We are always working to improve accuracy and user experience. Our motto: never stop.

When you sync, our custom algorithms crunch these numbers and output the data in the usable form you see in the App. The algorithms also take into account your height, weight and shoe model. Height, weight and shoe type are needed to calculate things like rate of impact and stride length.

The short answer is: when you hold a cadence of 100 steps per minute for at least 6 minutes. Here are all Pod’s parameters:

POD START-STOP-PAUSE PARAMETERS

1) A “Session” starts when your cadence is 100 spm or more, for 6 minutes or more.

2) The Pod sees pauses and erases them. A “Pause” is a drop under 100 spm for less than 30 minutes. If a pause is longer than 30 minutes, the session will end.

3) A session is considered a “Run” when your cadence averages above 140 spm.

4) A session is considered a “Walk” is when your cadence averages above 100 spm and below 140 spm.

5) If a session is at least 60% “Running” (over 140 spm), the Pod will trim walks from the beginning and end of the session (i.e. warm-ups or cool-downs).

6) The Pod counts all walking and running within a session, as long as your cadence is above 100 spm.

7) The Pod counts every step towards the shoe life total (odometer feature) even if it’s not part of a Session.

NOTE: If your GPS device does not have auto-pause, or that feature is not turned on, you may notice a difference between the Pod duration and the GPS duration. The Pod reports net time while some GPS devices report gross time.

You can keep using the same Pod! How’s that for being thrifty? The MilestonePod App allows you to reset and update the Pod with new shoe information. You can reset as often as you like and no run data will be lost!

Here is how: from your Dashboard, tap the Pod icon. Choose RESET twice and then follow the prompts to input your new shoe information. Done!

Reset a Pod

Yes! Happy stream crossing!

Yes. You have the ability to change between metric and imperial in the App: menu > settings > profile info.

With care, the Pod should last for multiple pairs of shoes. There are many Pods still in daily use from our first update in July 2014 – not bad for $25!

When you are ready for new shoes, just “Reset” the Pod:  Tap the Pod icon on the App Dashboard, choose RESET then follow the prompts. No data or run history will be lost!

As far as the battery, it should last for 4-6 months, depending on amount of use. The Pod “sleeps” when not in use and when the sensor feels motion it wakes up and becomes active, which extends battery life.

Technically, yes, the MilestonePod will work if swapped between shoes.

However, we strongly suggest you have a different Pod on each pair of shoes you run or walk in. The Pod is designed (and priced!) to live on one pair of shoes. Here is why:

  • Accuracy – you run differently in different shoes
  • Odometer feature – so you know exactly how many miles are on each pair of shoes
  • Calibration protection – when you calibrate, the value is for your gait cycle for that specific shoe; gait cycle often differs between shoe types

There is no limit to how many Pods one MilestonePod App can support. When it’s time to replace your shoes, you simply reset the Pod and move it to the new pair. No running data will be lost!

The App saves your credentials and should open to the “Hello” screen then Dashboard right away. The only time you should need to log in is if you manually log out.

If you are asked to log in each time, try deleting the App and re-installing it. Don’t worry, you will not lose any data or run history.

Though we have not been able to re-create this issue to see why this happens, we think it’s a bad download of the App from the App Store, Google Play or Amazon. Re-installing has fixed the issue for the few users who experienced it. 

The LED on the Pod references shoe life, not battery life. So a red LED means your shoes are about ready (or past ready!) to be replaced. To see your current shoe distance, check the Dashboard of your App. To see recommended shoe life for your shoe, tap on the shoe icon from your Dashboard.

Here are the shoe life parameters, reflected in the LED color: 

Green  LED: New – 80% of shoe life

Orange LED: 81% – 95% shoe life

Red LED: 96% (or higher) shoe life

NOTE: These parameters are a general recommendation. Also watch your rate of impact, which will climb as your shoes age.

Shoe life matters in reducing risk of injury!

Battery life estimates of 4-6 months for the V2 Pod and 6-8 months for the New Pod are based on average shoe usage. Average usage means the Pod is on a pair of shoes primarily used for running or walking sessions. If you wear your shoes “around” throughout the day, the battery will drain much faster.

However, if your Pod is primarily used for running or walking sessions, and your battery drained significantly faster than our posted estimates, please send us a note here so we can help you.

Go to your App Dashboard. Swipe the top portion of the screen left or right to rotate between your Pods. Ensure the correct Pod is showing before each sync.

The Pod connects through the App, not your device’s Bluetooth. Just ensure your Bluetooth is turned on, open the App and proceed.

Start by checking your battery power – tap the Pod on a hard surface or gently shake. Look for an LED to flash.

If you have power, try refreshing the Bluetooth on your device by turning it off then back on. Then, make sure your device is connected to the Internet, cell service, or Wi-Fi.

Finally, try taking out the battery and re-inserting it. (Be sure to sync again).

These simple steps solve many syncing issues. If you still have trouble, please send us a support email so we can help!

 

If you replace the battery or take the battery out and re-insert it for any reason, you need to sync right away. Otherwise, the App might show the wrong date and time. To fix this, re-insert the battery and sync right away. This should reset the date and time.

Keep in mind that the MilestonePod tracks where your foot first touches the surface. Some mid-foot strikers touch with their heel, but then ultimately “load” their weight mid-foot.

At this time, measuring foot touch is standard for foot-based wearables.

Also, ensure that your Pod is placed in the most ideal position for accuracy: about 3/4 of the way down towards your toe. Specifically, if your shoe has a drop of 8mm or above, use the second lace cross from your toe. If your shoe has a drop below 8mm, use the third lace cross from your toe.

Just like many wearable devices, the Pod might need to be calibrated to ensure the highest accuracy. The most important moments to calibrate are when the Pod is new, when the battery is new, and when the firmware has been updated.

To calibrate, go the Run Details page in your App and hit “tap to calibrate” located top left, under the distance readout. Enter the correct mileage (or kilometers) and hit “OK.” Take note of the accuracy on your next run. You may need to calibrate one more time or you may be ok!

If  you do not think calibration is the issue, then check out the built-in START, STOP and PAUSE parameters (listed below). Take special note of #2 – your run in question MAY have been split into two sessions (see your RUN LOG to check).

START-STOP-PAUSE PARAMETERS

1) A “Session” starts when your cadence is 100 spm or more, for 6 minutes or more.

2) The Pod sees pauses and erases them. A “Pause” is a drop under 100 spm for less than 30 minutes. If a pause is longer than 30 minutes, the session will end.

3) A session is considered a “Run” when your cadence averages above 140 spm.

4) A session is considered a “Walk” is when your cadence averages above 100 spm and below 140 spm.

5) If a session is at least 60% “Running” (over 140 spm), the Pod will trim walks from the beginning and end of the session (i.e. warm-ups or cool-downs).

6) The Pod counts all walking and running within a session, as long as your cadence is above 100 spm.

7) The Pod counts every step towards the shoe life total (odometer feature) even if it’s not part of a Session.

 

Keep in mind that the Pod has built-in auto-pause. 

With such a passive, simple-to-use device, we needed to build in some “assumptions” that would be true for “most” situations. Auto-pause is one of these assumptions. We assume most runners do not want their pre-run walk, mid-run pauses and post-run walk “counted.”

If your GPS device is not set for auto-pause and you do not manually stop and start for pauses, the total run time might be different. The Pod reports net duration (how long you actually worked out) and your GPS (without auto-pause or manual pause) will report gross duration. Here is how your Pod works before, during and after a workout session:

START-STOP-PAUSE PARAMETERS

1) A “Session” starts when your cadence is 100 spm or more, for 6 minutes or more.

2) The Pod sees pauses and erases them. A “Pause” is a drop under 100 spm for less than 30 minutes. If a pause is longer than 30 minutes, the session will end.

3) A session is considered a “Run” when your cadence averages above 140 spm.

4) A session is considered a “Walk” is when your cadence averages above 100 spm and below 140 spm.

5) If a session is at least 60% “Running” (over 140 spm), the Pod will trim walks from the beginning and end of the session (i.e. warm-ups or cool-downs).

6) The Pod counts all walking and running within a session, as long as your cadence is above 100 spm.

7) The Pod counts every step towards the shoe life total (odometer feature) even if it’s not part of a Session.

 

It is easy and inexpensive to replace the battery. The Pod uses a standard CR 2032 watch battery (Lithium 3v) which is easy to find at your local supermarket, pharmacy, hardware store or gas station. It sells for about $2.00.

As you know, when you sync, you get a quick alert icon to show you how your battery life is doing. Here are the general standards:

GREEN “FULL” 100%-60%

YELLOW “OK” 59%-30%

RED “LOW” 29% or less

Important! After installing a new battery, you must sync your Pod to the MilestonePod App before your next run, in order to reset to the correct date and time.