FAQs

Hello! Thanks for stopping by. If you cannot find what you need below, please send us a support email. We will get back to you quickly!

As of October 2017, the newest App versions are 3.1.14 for iOS and 3.1.12 for Android. See yours on the bottom left corner of the menu screen.

The newest firmware is CPU 3.0.42 | BLE 3.0.27. See yours by tapping the Pod icon on the Dashboard.

We have always offered the ability to calibrate distance.  With an App update in August 2017, we added the ability to adjust duration as well. Here is the difference:

Duration Adjustment
Change the start and/or end time of your session (trim off or add back cool-down and/or warm-up minutes). Will save to the Run Log. Affects one session only. Pod does not need to be awake and available.

Distance Calibration
Edit the total distance. Will save to the Run Log. Will push an updated algorithm to your Pod and affects all future sessions. Pod needs to be awake and available.

Here is how the “adjust & calibrate” process works (see screen shots far below):

1 – Tap “adjust & calibrate”
This command is located at the top left of the Run Details screen, just below the distance.

2 – View Your Session
First you will see a visual graph of your entire session. If you want want to make any changes, tap ADJUST.

3- Adjust Duration
Next, you can change the start/stop times of your session. This is optional. Tap NEXT.

4- Calibrate Distance
Enter the known distance. Tap DONE.

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More about Distance Calibration. 
Out of the box, the distance calculation is typically 94% accurate or better. A calibration will push an updated algorithm to the Pod based on your personal gait. On your next run, the accuracy will increase, typically to 97% or better. Remember that GPS is looked upon as the gold standard, but may not always be 100% accurate. Read this detailed report comparing GPS accuracy with foot pod accuracy.

More about Duration Adjustment.
Without buttons, the Pod needs to know when you start, stop and pause your sessions. It does this with built-in measure parameters. The little Pod has big smarts! But if you want to customize your session data outside these parameters, now you can. For example, if the Pod did not count your warm-up but you wanted to include it, you can add those minutes back in. If the Pod included your cool-down, but you want to erase it, go ahead! 

 

 

Visual Infographic

Yes! We offer the ability to export single sessions or your entire Run Log, which will be delivered to your email in seconds. With these reports, you can easily analyze your data details from your desktop. 

Download your entire Run Log (Excel only):
Menu > Settings > Export Run Log to Excel

Download a single run (.TCX or Excel):
From the Run Log, swipe left on the run you want to export. Choose Excel or .TCX format (see screen shot below).  When you download a single run, you will also receive minute-by-minute data in a second tab.

Note: .TCX is a common file type accepted by Strava, TrainingPeaks and other similar online platforms.

Export

Visual Infographic:

On July 13, 2017, we released new Firmware, giving MilestonePod users the option to connect in real-time to a compatible app or watch. 

The New MilestonePods (launched August 2016, pictured below) are already built real-time capable. You just need the new Firmware to enable this feature.

The feature follows the standard BLE profile that includes cadence, stride length, pace, distance and duration. However, not all apps or watches can show these available metrics in real-time.

The minimum requirements for compatibility: You will need the New MilestonePod running tracker and a fitness app or watch that supports 3rd party foot pod data via Bluetooth Smart (also called BLE or Bluetooth 4.0). Devices that are ANT+™ will not be compatible.   Some examples are Map My Run, Zwift Run, Polar and Suunto watches.

To read more, including a list of compatible watches and apps, see our real time blog.

Your Shoe life Odometer (mileage or kilometers) is always available on your App’s Dashboard, top center. Also, be sure to check out your little Dashboard runner…notice anything about his/her location along the trail?

For V2 Pod users, you can also see the current mileage on the Pod window.

Note: Pod LED correlates to shoe life, not battery life. Are you seeing Red? Time for new shoes!

The Pod’s Shoe Odometer feature means you will know exactly when to replace your shoes, before risking injury. To read more about why shoe life matters, check out this blog by our Dr. Steve and Pod user Yosh.

 

Yes, the V2 Pod (released July 2015) is no longer sold but works great with the newest App (released August 2017). You will be able to use all the new App features including the run/walk toggle, exporting your Runs to .TCX, and trimming warm-ups and cool-downs. All you need to do is update your App and keep on running! No data or run history will be lost.

To read more about the August 2017 App update, read our blog.

Step 1: Download the free MilestonePod App.

Step 2: Turn on Bluetooth. Do not pair the Pod with the native Bluetooth setting of your phone or tablet. The Pod pairs within the App only.

Step 3: Register using email (or Facebook). Enter your profile information.

Step 4: From the Menu, choose ADD/RESET A POD. Choose your Pod on the list by matching the last two characters of your Pod serial # found on the bottom of your box and inside your battery cap. (i.e. If your code was D0:11:11:A0:11:A1, look for “A1.” Character range is 0-9 and A-F.)

Step 5: Enter the last two characters of your Pod serial #. Hit SAVE.

Step 6: Enter your shoe information. Enter the starting distance already on your shoes, if any. 

Step 7: Accept any firmware or App updates, if any.

Step 7: Head out the door! Keep in mind: although no lights will appear on your Pod, it is on and tracking your workout.

 

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When you sync, our custom algorithms crunch the metrics collected by the Pod and take into account your height, weight and shoe model. Height, weight and shoe type are needed to calculate things like rate of impact and stride length, for example. The more profile information you input, the more accurate your data will be.

We take great care to ensure our shoe database is up-to-date. However, if we missed yours, please send us a note and we will add your shoe quickly.

Once you input your shoe information, be sure to tap the shoe picture on your Dashboard. You will see your model’s weight, drop and recommended shoe life. While there, be sure to rate your shoe!

 

The MilestonePod App requires iOS 8 or newer, Android 4.3 (Jellybean) or newer, and Bluetooth 4.0 or newer.

The App will work on a phone or a tablet. For a full list of devices that can be used with the MilestonePod App, please see supported devices.

To pair the Pod in real-time to 3rd party watches or apps, the watch or app must accept foot pod data via Bluetooth. Read more.

 

Nope! You can run free. Leave your phone at home and sync afterwards.

However, the Pod is built real-time capable. To use this feature with compatible 3rd party watches or apps, you will need to carry the device with you. Read more.

Step 1: After your run, open the MilestonePod App on your device. If you have more than one Pod, swipe the top 1/3 of your Dashboard screen left or right to find the Pod you want to sync. 

Step 2: Ensure your Bluetooth is turned on and the Pod is awake (gently tap or shake until you see the light flash).

Step 3: Hit the orange TAP TO SYNC icon located at the top left of your Dashboard screen.

Step 4: Your data will sync in a few seconds. Enjoy!

 

 

The Pod can hold up to 20 hours of data between syncs. However, we recommend syncing after every run or walk. It only takes a few seconds. If you forget and there is data waiting on your Pod, you will get a notification reminder.

 

Technically, yes. However, make sure you are using one log-in to save all the information for that specific Pod.  You can always delete the Pod from one device and sync it to another. No run history will be lost.

 

Yes. There is no limit to how many Pods can be synced to one MilestonePod App. To view your different Pods, swipe the TOP 1/3 of your Dashboard screen right or left.

Be sure the correct Pod/shoe is displayed on the Dashboard before you sync.

To add an additional Pod to your App, open the menu and choose ADD/RESET A POD. Then follow the same steps from when you added your first Pod.

When you sync, you will get a quick alert icon to show you how your battery life is doing. Here are the general standards:

GREEN “FULL” 100%-60%

YELLOW “OK” 59%-30%

RED “LOW” 29% or less

 

Shoe manufacturers do not publish “retirement” ages for each shoe and to date, there is no comprehensive database of this information.  Thus, we worked with experienced retailers and runners to offer the best guidelines available, based on type of shoe and shoe weight.

Retirement mileage will differ for each individual based on numerous factors like weight, running/walking style, running/walking surface, shoe care (alternating with second pair) and more.  Your specific retirement mileage MAY DIFFER from the mileage noted in our App. An important metric to watch as your shoes age is Rate of Impact. As the foam breaks down, your rate of impact increases, which can be a risk for injury. For a case study, check out this BLOG.

We do not offer a desktop version of the App at the moment. However, we do offer the ability to download your data, which will be delivered to you email in seconds. With these reports, you can easily analyze your data details from your desktop. 

To download a single run:
From the Run Log, swipe left on the run you want to export. Choose Excel or .TCX format. When you download a single run, you will also receive minute-by-minute data in a second tab.

To download your entire Run Log:
Menu > Settings > Export Run Log to Excel

 

 

The retailer where you bought your Pod and shoe may offer incentives, rewards or advice based on your shoe usage.  The retailer cannot actually see your name or specific metrics.

For example, a retailer might create a discount offer for new shoes when runners reach 80% of recommended shoe life. Or, a retailer might create an announcement when the new model of your shoe is about to be released.  Or, they might send a coaching tip to all runners with a low cadence. The goal is for retailers to create “personal” offers that really matter to you, instead of blanket offers or tips that are the same for everyone.

The Pod does not use GPS, so neither our company nor the retailer knows anything about your specific location.  Your information is a lot more private than most mobile apps.

Milestone Sports does not use any individuals’ run or walk data for any reason.  We do aggregate data to better understand how people really run and how shoes really perform. The better understanding that running retailers and brands have, the better runner experiences and products will be.

Another area we hope to study is how gait and shoes affect injury. We all want to keep running, and solid data will help us all perform better and stay healthy.

 

MAKE IT CLICK! Slide the holder under a lace cross on either shoe 3/4 of the way down toward your toe. Twist Pod clockwise firmly onto the holder until you hear an audible “CLICK.” This is very important! Your Pod can fall off if not secured to the holder properly.

Placing the Pod about 3/4 of the way down towards your toe provides the most accurate tracking. Specifically, if your shoe has a drop of 8mm or above, use the second lace cross from your toe. If your shoe has a drop below 8mm, use the third lace cross from your toe.

 

Placing the Pod 3/4 of the way down towards your toe provides the most accurate tracking. Specifically, if your shoe has a drop of 8mm or above, use the second lace cross from your toe. If your shoe has a drop below 8mm, use the third lace cross from your toe.

The New Pod (pictured) can face either direction, with the “M” logo facing toward you or toward your toe. The V2 Pod (inserts in rubber holder) will only work if attached with the larger “nub” (with red logo) pointing toward your toe. 

 

That’s up to you! The Pod will work the same on either shoe.

There has been a growing trend to use a Pod on each shoe in order to see the gait difference between each leg. This can be especially valuable for runners coming back from an injury on one side of the body. Read more.

Technically, yes, the MilestonePod will work if swapped between shoes.

However, we strongly suggest you have a different Pod on each pair of shoes you run or walk in. The Pod is designed (and priced!) to live on one pair of shoes. Here is why:

  • Accuracy – you run differently in different shoes
  • Odometer feature – so you know exactly how many miles are on each pair of shoes
  • Calibration protection – when you calibrate, the value is for your gait cycle for that specific shoe; gait cycle often differs between shoe types

There is no limit to how many Pods one MilestonePod App can support. When it’s time to replace your shoes, you simply reset the Pod and move it to the new pair. No running data will be lost!

The battery is a standard CR 2032 watch battery (Lithium 3v) that is easy to find at your local supermarket, pharmacy, hardware store or gas station. It sells for about $3.00 USD.

Only use the CR 2032. There are other, similar shaped coin batteries (such as the CR 2025) but they are not the correct thickness for proper power connection to the Pod.

Note! After installing a new battery, we recommend that you sync your Pod to the MilestonePod App before your next run.

Only use CR2032 Lithium 3V. CR2025 looks the same, but is too thin and will result in inconsistent tracking.

Step 1: Twist counter-clockwise to release the Pod from the holder.

Step 2: With a coin, unscrew the battery cap counter-clockwise and remove.

Step 3: Place the battery “+” side up (facing you). It will fit loosely.

Step 4: With a coin, replace the battery cap by turning clockwise. Important! Make sure the battery cap is closed firmly and is flat. This will ensure a consistent power connection.

Step 5: Tap the Pod. You should see the LED flash on, confirming you’ve successfully installed the battery! Remember the LED color represents with shoe life, not battery life.

Step 6: After installing a new battery, we recommend that you sync your Pod to the MilestonePod App before your next run.

Every time you sync, you will get a quick alert icon to show you how your battery life is doing. Here are the general standards:

GREEN “FULL” 100%-60%

YELLOW “OK” 59%-30%

RED “LOW” 29% or less

 

Without buttons, the Pod needs to know when you start, stop and pause your sessions. It does this with built-in measure parameters. The little Pod has big smarts! 

If you want to customize your session data outside these parameters, you can. Tap “adjust & calibrate” on the Run Detail screen. Read more about this feature here.

Here are the Pod’s built-in start/stop/pause parameters:

1) A “Session” starts when your cadence is 100 spm or more, for 6 minutes or more.

2) The Pod sees pauses and erases them. A “Pause” is a drop under 100 spm for less than 30 minutes. If a pause is longer than 30 minutes, the session will end.

3) A session is considered a “Run” when your cadence averages above 140 spm.

4) A session is considered a “Walk” is when your cadence averages above 100 spm and below 140 spm.

5) If a session is at least 60% “Running” (over 140 spm), the Pod will trim walks from the beginning and end of the session (i.e. warm-ups or cool-downs). 

6) The Pod counts all walking and running within a session, as long as your cadence is above 100 spm.

7) The Pod counts every step towards the shoe life total (odometer feature) even if it’s not part of a session.

The MilestonePod tracks where your foot first touches the surface. Some mid-foot strikers touch with their heel, but then ultimately “load” their weight mid-foot. 

At this time, measuring foot touch is standard for foot-based wearables.

Our foot strike data was evaluated with a number of labs and universities and was proven right, but you can imagine that nothing is bullet proof. Runners have many different styles. Saying that, there are few ground rules to note: 

  • Our data is a majority voting inside a specific minute during the run. So, for example, if during a minute you were 51% heel-striking, and 49% mid, the minute will be considered as heel-strike.
  • We capture heel touch. Our algorithm is very sensitive, meaning if you are just slightly touching the ground first with your heel, it will be considered as heel striking.
  • Heel-strike is not automatically a bad thing. Some heel-strikers touch with their heel, but then ultimately “load” their weight mid-foot. If you want to read more, our Director of Research wrote a blog called “Heel Touch vs. Heel Load.”
  • Pod placement can matter for foot strike tracking. Ensure that your Pod is placed in the most ideal position for accuracy: about 3/4 of the way down towards your toe. Specifically, if your shoe has a drop of 8mm or above, use the second lace cross from your toe. If your shoe has a drop below 8mm, use the third lace cross from your toe.

If you’d like, feel free to send us a 30 seconds video (foot, side view) on a treadmill so that we can evaluate it in slow motion. 

On July 13, 2017, we released new Firmware, giving MilestonePod users the option to connect in real-time to a compatible app or watch. 

The New MilestonePods (launched August 2016, pictured below) are already built real-time capable. You just need the new Firmware to enable this feature.

The feature follows the standard BLE profile that includes cadence, stride length, pace, distance and duration. However, not all apps or watches can show these available metrics in real-time.

The minimum requirements for compatibility: You will need the New MilestonePod running tracker and a fitness app or watch that supports 3rd party foot pod data via Bluetooth Smart (also called BLE or Bluetooth 4.0). Devices that are ANT+™ will not be compatible.   Some examples are Map My Run, Zwift Run, Polar and Suunto watches.

To read more, including a list of compatible watches and apps, see our real time blog.

Your Shoe life Odometer (mileage or kilometers) is always available on your App’s Dashboard, top center. Also, be sure to check out your little Dashboard runner…notice anything about his/her location along the trail?

For V2 Pod users, you can also see the current mileage on the Pod window.

Note: Pod LED correlates to shoe life, not battery life. Are you seeing Red? Time for new shoes!

The Pod’s Shoe Odometer feature means you will know exactly when to replace your shoes, before risking injury. To read more about why shoe life matters, check out this blog by our Dr. Steve and Pod user Yosh.

 

Milestone Sports currently has two working and supported versions of the Pod on the market:

  • The V2 MilestonePod and App – released July 2015
  • The New MilestonePod and App – released August 2016

 

The New Pod’s design and feature upgrades gives users a more refined experience, such as easier set-up (no more un-lacing!), faster syncing and a longer battery life. Both Pod versions collect the same metrics and use the same battery.

Though no longer produced, the V2 Pods are still being used around the world by thousands of runners every day, and it works great with the newest App. V2 users can enjoy many of the new App features. See below for a chart comparing the two versions.

compare chart jpg

Yes, the V2 Pod (released July 2015) is no longer sold but works great with the newest App (released August 2017). You will be able to use all the new App features including the run/walk toggle, exporting your Runs to .TCX, and trimming warm-ups and cool-downs. All you need to do is update your App and keep on running! No data or run history will be lost.

To read more about the August 2017 App update, read our blog.

Yes, as long as it’s a dedicated walking session that average above 100 steps per minute. Walkers need to watch their gait, performance and shoe life too!

Each session will be logged as either a run or walk (two different icons) in the Run Log. The difference is average cadence. A session that averages below 140 steps per minute is a walk, and a session that average above 140 steps per minute is a run. 

If you walk and run within a session, you can use the toggle on the Run Details screen to see key metrics for only your running minutes. 

Run/Walk Toggle

 

The difference is cadence. A session that averages below 140 steps per minute is a walk, and a session that average above 140 steps per minute is a run. Each session will be logged as either a run or walk (two different icons) in the Run Log. 

In case you are interested, here are all the Pod’s built-in measure parameters…

POD START-STOP-PAUSE PARAMETERS

1) A “Session” starts when your cadence is 100 spm or more, for 6 minutes or more.

2) The Pod sees pauses and erases them. A “Pause” is a drop under 100 spm for less than 30 minutes. If a pause is longer than 30 minutes, the session will end.

3) A session is considered a “Run” when your cadence averages above 140 spm.

4) A session is considered a “Walk” is when your cadence averages above 100 spm and below 140 spm.

5) If a session is at least 60% “Running” (over 140 spm), the Pod will trim walks from the beginning and end of the session (i.e. warm-ups or cool-downs). Note: by tapping “adjust & calibrate” on the Run Detail screen, you can trim off or add back warm-up and cool-down minutes.

6) The Pod counts all walking and running within a session, as long as your cadence is above 100 spm.

7) The Pod counts every step towards the shoe life total (odometer feature) even if it’s not part of a Session.

 

We use high-accuracy sensors and an accelerometer to measure the position of the foot 200 times a second.  These measurements, combined with a deep understanding of run/walk biomechanics, enables us to build sophisticated algorithms around our measurements. We are always working to improve accuracy and user experience. 

When you sync, our custom algorithms crunch these numbers and output the data in the usable form you see in the App. The algorithms also take into account your height, weight and shoe model. Height, weight and shoe type are needed to calculate things like rate of impact and stride length.

The short answer is: when you hold a cadence of 100 steps per minute for at least 6 minutes. Here are all Pod’s parameters:

POD START-STOP-PAUSE PARAMETERS

1) A “Session” starts when your cadence is 100 spm or more, for 6 minutes or more.

2) The Pod sees pauses and erases them. A “Pause” is a drop under 100 spm for less than 30 minutes. If a pause is longer than 30 minutes, the session will end.

3) A session is considered a “Run” when your cadence averages above 140 spm.

4) A session is considered a “Walk” is when your cadence averages above 100 spm and below 140 spm.

5) If a session is at least 60% “Running” (over 140 spm), the Pod will trim walks from the beginning and end of the session (i.e. warm-ups or cool-downs).

6) The Pod counts all walking and running within a session, as long as your cadence is above 100 spm.

7) The Pod counts every step towards the shoe life total (odometer feature) even if it’s not part of a Session.

NOTE: If your GPS device does not have auto-pause, or that feature is not turned on, you may notice a difference between the Pod duration and the GPS duration. The Pod reports net time while some GPS devices report gross time.

You can keep using the same Pod! How’s that for being thrifty? The MilestonePod App allows you to reset and update the Pod with new shoe information. You can reset as often as you like and no run data will be lost!

Here is how: from your Dashboard, tap the Pod icon. Choose RESET twice and then follow the prompts to input your new shoe information. Done!

 

Yes! Happy stream crossing!

Yes. You have the ability to change between metric and imperial in the App: menu > settings > profile info.

With care, the Pod should last for multiple pairs of shoes. There are many Pods still in daily use from our first update in July 2014 – not bad for $29!

When you are ready for new shoes, just “Reset” the Pod:  Tap the Pod icon on the App Dashboard, choose RESET then follow the prompts. No data or run history will be lost!

As far as the battery, it should last for 4-6 months, depending on amount of use. The Pod “sleeps” when not in use and when the sensor feels motion it wakes up and becomes active, which extends battery life.

Technically, yes, the MilestonePod will work if swapped between shoes.

However, we strongly suggest you have a different Pod on each pair of shoes you run or walk in. The Pod is designed (and priced!) to live on one pair of shoes. Here is why:

  • Accuracy – you run differently in different shoes
  • Odometer feature – so you know exactly how many miles are on each pair of shoes
  • Calibration protection – when you calibrate, the value is for your gait cycle for that specific shoe; gait cycle often differs between shoe types

There is no limit to how many Pods one MilestonePod App can support. When it’s time to replace your shoes, you simply reset the Pod and move it to the new pair. No running data will be lost!

Step one – things to check:

  • Make sure your device is connected to cell service or Wi-Fi and has sufficient battery power.
  • Make sure the Pod is not connected to your device via the native Bluetooth settings. To sync, the Pod must connect via the App only.
  • Check your Pod’s battery power by tapping it. If you get an LED flash (any color), your power is ok. If not, change the battery and sync again.

Step two (if needed) – refresh the connection: 

  • Refresh your device’s Bluetooth. Turn it off then back on. Sometimes Bluetooth gets “stuck.”
  • Refresh the Pod. Take out the Pod’s battery, wait about 2 minutes, and put it back in. Make sure the battery cap is flat and closed firmly.

These simple steps solve many syncing issues. If you still have trouble, please send us a support email so we can help!

 

Keep in mind that the MilestonePod tracks where your foot first touches the surface. Some mid-foot strikers touch with their heel, but then ultimately “load” their weight mid-foot. 

At this time, measuring foot touch is standard for foot-based wearables.

Our foot strike data was evaluated with a number of labs and universities and was proven right, but you can imagine that nothing is bullet proof. Runners have many different styles. Saying that, there are few ground rules to note: 

  • Our data is a majority voting inside a specific minute during the run. So, for example, if during a minute you were 51% heel-striking, and 49% mid, the minute will be considered as heel-strike.
  • We capture heel touch. Our algorithm is very sensitive, meaning if you are just slightly touching the ground first with your heel, it will be considered as heel striking.
  • Heel-strike is not automatically a bad thing. Some heel-strikers touch with their heel, but then ultimately “load” their weight mid-foot. If you want to read more, our Director of Research wrote a blog called “Heel Touch vs. Heel Load.”
  • Pod placement can matter for foot strike tracking. Ensure that your Pod is placed in the most ideal position for accuracy: about 3/4 of the way down towards your toe. Specifically, if your shoe has a drop of 8mm or above, use the second lace cross from your toe. If your shoe has a drop below 8mm, use the third lace cross from your toe.

If you’d like, feel free to send us a 30 seconds video (foot, side view) on a treadmill so that we can evaluate it in slow motion. 

The LED on the Pod references shoe life, not battery life. So a red LED means your shoes are about ready (or past ready!) to be replaced. To see your current shoe distance, check the Dashboard of your App. To see recommended shoe life for your shoe, tap on the shoe icon from your Dashboard.

Here are the shoe life parameters, reflected in the LED color: 

Green  LED: New – 80% of shoe life

Orange LED: 81% – 95% shoe life

Red LED: 96% (or higher) shoe life

NOTE: These parameters are a general recommendation. Also watch your rate of impact, which will climb as your shoes age.

Shoe life matters in reducing risk of injury!

Go to your App Dashboard. Swipe the top portion of the screen left or right to rotate between your Pods. Ensure the correct Pod is showing before each sync.

The App saves your credentials and should open to the “Hello” screen then Dashboard right away. The only time you should need to log in is if you manually log out.

If you are asked to log in each time, try deleting the App and re-installing it. Don’t worry, you will not lose any data or run history.

Though we have not been able to re-create this issue to see why this happens, we think it’s a bad download of the App from the App Store, Google Play or Amazon. Re-installing has fixed the issue for the few users who experienced it. 

Battery life estimates of 4-6 months are based on average shoe usage. Average usage means the Pod is on a pair of shoes primarily used for running or walking sessions. If you wear your shoes “around” throughout the day, the battery will drain much faster.

However, if your Pod is primarily used for running or walking sessions, and your battery drained significantly faster than our posted estimates, please send us a note here so we can help you.

The Pod connects through the App, not your device’s Bluetooth. Just ensure your Bluetooth is turned on, open the App and proceed.

Just like many wearable devices, the Pod might need to be calibrated to ensure the highest accuracy. The most important moments to calibrate are when the Pod is new, when the battery is new, and when the firmware has been updated.

To calibrate, go the Run Details page in your App and hit “tap to calibrate” located top left, under the distance readout. Enter the correct mileage (or kilometers) and hit “OK.” Take note of the accuracy on your next run. You may need to calibrate one more time or you may be ok!

If  you do not think calibration is the issue, then check out the built-in START, STOP and PAUSE parameters (listed below). Take special note of #2 – your run in question MAY have been split into two sessions (see your RUN LOG to check).

START-STOP-PAUSE PARAMETERS

1) A “Session” starts when your cadence is 100 spm or more, for 6 minutes or more.

2) The Pod sees pauses and erases them. A “Pause” is a drop under 100 spm for less than 30 minutes. If a pause is longer than 30 minutes, the session will end.

3) A session is considered a “Run” when your cadence averages above 140 spm.

4) A session is considered a “Walk” is when your cadence averages above 100 spm and below 140 spm.

5) If a session is at least 60% “Running” (over 140 spm), the Pod will trim walks from the beginning and end of the session (i.e. warm-ups or cool-downs).

6) The Pod counts all walking and running within a session, as long as your cadence is above 100 spm.

7) The Pod counts every step towards the shoe life total (odometer feature) even if it’s not part of a Session.

 

Keep in mind that the Pod has built-in auto-pause. 

With such a passive, simple-to-use device, we needed to build in some “assumptions” that would be true for “most” situations. Auto-pause is one of these assumptions. We assume most runners do not want their pre-run walk, mid-run pauses and post-run walk “counted.”

If your GPS device is not set for auto-pause and you do not manually stop and start for pauses, the total run time might be different. The Pod reports net duration (how long you actually worked out) and your GPS (without auto-pause or manual pause) will report gross duration. Here is how your Pod works before, during and after a workout session:

START-STOP-PAUSE PARAMETERS

1) A “Session” starts when your cadence is 100 spm or more, for 6 minutes or more.

2) The Pod sees pauses and erases them. A “Pause” is a drop under 100 spm for less than 30 minutes. If a pause is longer than 30 minutes, the session will end.

3) A session is considered a “Run” when your cadence averages above 140 spm.

4) A session is considered a “Walk” is when your cadence averages above 100 spm and below 140 spm.

5) If a session is at least 60% “Running” (over 140 spm), the Pod will trim walks from the beginning and end of the session (i.e. warm-ups or cool-downs).

6) The Pod counts all walking and running within a session, as long as your cadence is above 100 spm.

7) The Pod counts every step towards the shoe life total (odometer feature) even if it’s not part of a Session.

 

It is easy and inexpensive to replace the battery. The Pod uses a standard CR 2032 watch battery (Lithium 3v) which is easy to find at your local supermarket, pharmacy, hardware store or gas station. It sells for about $3.00 USD.

Only use the CR 2032. There are other, similar shaped coin batteries (such as the CR 2025) but they are not the correct thickness for proper power connection to the Pod. After inserting the new battery, make sure the battery cap is closed firm and flat.

As you know, when you sync, you get a quick alert icon to show you how your battery life is doing. Here are the general standards:

GREEN “FULL” 100%-60%

YELLOW “OK” 59%-30%

RED “LOW” 29% or less

Note! After installing a new battery, we recommend that you sync your Pod to the MilestonePod App before your next run.

On July 13, 2017, we released new Firmware, giving Pod users the option to connect in real-time to compatible 3rd party apps and watches. The feature follows the standard BLE profile that includes cadence, stride length, pace, distance and duration. However, not all apps or watches can show these available metrics in real-time. Here is the 3rd party list, as of June 29, 2017:

Compatible apps:

Compatible watches:

  • Polar M400 | See a quick “how to pair” VIDEO
  • Polar M430
  • Polar V800
  • Suunto Ambit 3
  • Suunto Spartan and Spartan Ultra
  • Garmin Forerunner 935 
  • Garmin Fenix 5 | See a quick “how to pair” VIDEO

NOTE: This list is probably not exhaustive. As long as the app or watch supports 3rd party foot pod data via Bluetooth Smart, and you have downloaded our real-time Firmware, you should be all set! If you use your Pod in real time with an app or watch not on the list,  please let us know.

The minimum requirements:
#1. The New MilestonePod running tracker (below). The New MilestonePods are already built real-time capable! Users just need the new Firmware to enable this feature.

#2. A fitness app or watch that supports 3rd party foot pod data via Bluetooth Smart (also called BLE or Bluetooth 4.0). Devices that are ANT+™ will not be compatible. 

The Pod’s real-time feature follows the standard BLE profile that includes cadence, stride length, pace, distance and duration. However, not all apps or watches can show these available metrics in real-time.

Remember, even if your GPS app or watch gives you some of this data, the Pod will ensure you can also see this data indoor, or in other places where GPS signal is low or inconsistent. 

Anytime after the release of July 13, 2017, all you need to do is sync your Pod. You will get a pop-up window in your App saying an update is available. Tap “accept.” After the firmware finishes uploading, please sync again before you run. 

As always, when you sync, make sure your Pod is awake and nearby your device, and your device’s Bluetooth is turned on.

No. Everyone can (and should!) continue to sync their Pod to the MilestonePod App after each run.

It will take anywhere from 5 to 15 minutes, depending on your device’s operating system and hardware, which both affect Bluetooth connectivity.

Yes. Firmware updates the actual Pod, so each one will need the new, real-time firmware.

There are a handful of users that already have the new firmware, such as beta testers and others that received an early release from our tech team (for various reasons).

Try these steps, then sync again:
1) Take out the Pod’s battery, wait 2-3 minutes, re-insert the battery.
2) Turn off your device’s Bluetooth and turn it back on.

If an error persists, please send us a note and we will get back to you right away: support@milestonepod.com

Compatibility is not up to us. It is up to the app and watch makers. The app or watch needs to be built to accept 3rd party external sensors (via BLE). The Pod can send out the data, but the other end needs to be able to receive it and have a place on the screen for the user to see it.

On your next sync, if you do not get the pop-up window saying you have an upgrade available, then you are all set!

Look for Bluetooth Smart support of 3rd party external sensors, specifically foot pods. Some watches will be Bluetooth Smart, but not accept 3rd party foot pod data. Also, it may be Bluetooth Smart to a phone, but still not accept foot pod data.

Note: Bluetooth Smart, BLE and Bluetooth 4.0 all refer to the same communication standard.

No. The V2 Pod (inserts into a rubber holder) was not built with real-time capabilities. Although you will not get the pop-up window saying an update is available, your V2 Pod will still work and is still supported by Milestone Sports and the current MilestonePod App.

If you own a V2 Pod and are interested in real-time, please send an email to support@milestonepod.com for more information about upgrading to the New Pod version. And, thanks for being a long-time Pod user!